Terms and Conditions

Terms and Conditions

Nicole’s Crafty Emporium is covered with public liability insurance and an up to date DBS check.

For safety reasons, at least one other adult, in addition to the entertainer, must be present the whole time the entertainment is running. This does not mean they have to be helping with the party, but they must be present should they be needed in the event of an accident arising. It is the responsibility of the customer to ensure this happens.

Once a deposit is made, it cannot be refunded if our services are cancelled less than 4 weeks before the date of the party. If you cancel more than 4 weeks in advance, we can refund your deposit but please note that a £10 admin fee applies. If our services are cancelled less than 4 weeks before the booked date of the party, the deposit is non refundable and non transferable to another weekend date.

We can however reschedule our services to a later date as long as it is on a weekday and for no later than 6 months after the original party booking date. If you wish to cancel a party, notice must be given in writing and you must have received an email acknowledgement back . Please note we cannot accept messages left on voice mail as notification. If for any reason a party has to be cancelled on the day of the party, notice must be given before the entertainer has commenced travel to the party destination.

If for any reason you have to cancel and don’t give notice before the entertainer has commenced travel, you are required to cover the entertainer’s travel costs in full. If for any reason we have to cancel the party due to extreme weather conditions then your deposit will be fully refundable and no admin fee would apply. In the event of extreme weather conditions, then you can cancel our services and get a full refund on the deposit but only if your entertainer is unable to get to the party. If the entertainer is able to get to the party and you still cancel then the deposit is non refundable and non transferable to another weekend date. We can however reschedule your party to a later date as long as it is on a weekday.

Please note that a party is not booked and confirmed until either a deposit has been paid by card to Nicole’s Crafty Emporium and cleared into our bank account, or the full amount has been paid and cleared. You will receive a confirmation from us, acknowledging payment and confirming the booking. Please note for bank transfer payments, we require an email from you to notify us that the payment has been made and for the deposit or full payment to have cleared into our bank account. You will receive a confirmation from us, acknowledging payment and confirming the booking.

Please note that until you have had a confirmation email from us acknowledging payment, our services are not booked. Unless you have already paid the balance in full, the remaining balance for the entertainment must always be paid in cash on the day. The remaining balance for a booking is payable to me on the day in cash immediately after the party entertainment is completed. Payment is requested straight after the entertainment is completed.